FAQs
Hello! How can we help?
If you’re new to Dynamic Setups, we got you covered!
Many of your questions or concerns can be addressed in this FAQ or you can contact us here for a fast response. You can jump straight to our policy pages here as well. Thank you.
Why Dynamic Setups?
Unlike the major retail shops out there, when you buy from us, you support a small business! Our business revolves around customer support and satisfaction. We're here to ensure your purchase goes smoothly from start to finish.
Not convinced yet? Here are other reasons why we’re your top choice in dynamic setups:
- Free Shipping in USA for orders over $199
- 15-Day Easy Returns
- 24/7 expert support
- If there is ever something wrong, we'll fix it.
- Product Authenticity. Dynamic Setups purchases products directly from our industry leading distributors and manufacturers.
You may call 1(844)-644-9446 or email us anytime. Feel free to message us as well, and we’ll get back to you with the next 24 hours. We look forward to making your gaming or office setup dreams come to life!
Frequently Asked Questions
General
Do you have a privacy policy?
We share the information about you with our third-party providers. Generally, we only collect your address, name, and email to process your purchase. Our systems contain no other personal information.
Our store runs on the Shopify platform. You can click here to learn more about how the platform uses your personal information.
We also utilize Google Analytics to help us study how you use the site. You can click here to learn more about how Google uses your personal information. Of course, you can always opt out of Google Analytics by clicking here.
Lastly, we may also share your personal information to abide by applicable regulations and laws. This is to respond to lawful requests for details we acquire and protect our privileges.
To learn more, kindly visit our Privacy Policy.
Are you authorized to sell the items in your store?
Yes, we are an authorized distributor of every item we carry. This ensures that you receive the latest items in the market. Plus, full manufacturer warranties will be fulfilled for all products we carry!
Do you have a physical store set up?
We are an online-only shop. Most of the items we carry are only found in our online store. Don’t worry, we may consider having a physical store when needed.
Can I change or cancel my order after I place it?
Yes, you can! Be sure to contact us immediately if you have placed an order and would like to cancel or change it for any reason. We only have a 24-hour window period for cancellations or changes after an order has been made.
Please note that we’ll do everything possible to cancel or change the order. But if this not possible, you are liable for all shipping and handling charges. This includes promotional outbound shipping and returns shipping.
Do you have a warranty?
We follow the manufacturer's warranties for every product we sell. Kindly reach out to the specific manufacturer for any warranty claims. See our full warranty policy here.
Can I order over the phone?
Yes, you surely can. Just call us, and we can handle your order over the phone. Our phone number is 1(844)-644-9446. Please note charges might be applied when calling outside the US.
Shipping
Where do you ship from?
We ship from many warehouses all across the US and it’s supplier dependent.
When can I expect my delivery?
Most of items ships within 1-3 days, and generally gets to you within 7-14 days. Shipping is free in the US on all orders over $199. We typically use FEDEX or UPS ground shipping. Large items would require freight shipping. They will reach out to you to schedule a time to deliver. If any issues with your deliveries, please reach out to us as soon as possible at support@dynamicsetups.com.
For full details on our shipping policy, click here.
What shipping carriers do you use?
We use the shipping carriers that our suppliers use. They typically include FedEx, UPS, or other shipping companies our suppliers prefer. Our provider selects the best delivery carrier based on the item's weight.
What if I typed the wrong shipping address?
If the shipping address you put has a major typo or is entirely wrong, please contact us within 30 minutes of placing your order. However, we cannot guarantee that the changes will immediately reflect. Please double-check your shipping address before confirming your purchase.
If your order was sent to the incorrect address, we would need to wait until the order is returned. After that, we can arrange a replacement. Due to local postal procedures, we cannot guarantee that a return will be received. Please keep in mind that you must type your shipping address in English.
Do you offer international shipping?
We currently do not support international shipments, however if you are interested in making an international purchase, please reach out for a custom quote here. We will do some homework and get back to you.
Please note that we are not liable for the delays. We do not have any control over external factors such as caused by weather, holidays, and customs inspections.
Can I cancel an order after it has been shipped?
No, you can’t. Orders shipped are no longer eligible for cancellation, and the Returns Policy applies with the 15-day return window.
Payments
Why was my card denied?
A card might be denied due to two reasons:
- Banks sometimes automatically deny your transaction if the amount exceeds your regular spending habits. Kindly contact your bank and inform them that you intend to purchase something.
- The billing ZIP code you entered is incorrect. If this happens, you can retry with the proper information.
How do I use a discount code?
You can enter your discount code before checking out. Enter the promotional code manually into the 'Enter promo code box.
What form of payments do you accept?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, and other major credit cards. All payments are processed through a secure server.
What if I forget to apply my discount code during checkout?
Unfortunately, we cannot apply the discount once your order has been placed manually. You can apply it to a future purchase if it is still valid.
Will I have to pay customs tariffs, VAT, and other fees?
The destination country's customs authorities determine customs tariffs (or duty). Check the webpage of your local customs office for the most recent changes on customs tariffs. You can also see the Value Added Tax (VAT) rates and other taxes applied for international shipping there.
Is there a sales tax?
No, there is no sales tax outside of Arizona
After Receiving the Products
What happens if my items arrive damaged?
If your item is damaged in transit, our supplier will send replacement materials to you. However, if the situation warrants it, we will work with our suppliers to arrange a replacement order. Please refer to our return policy for more details.
If your delivery is damaged, please contact us right away. Mark the receipt document the shipper gives you with the word "DAMAGED.” It would be reflected in the shipper's system and notify us within 10 days if the item was damaged during shipment.
Please remember that this is entirely up to the manufacturer's discretion. Nonetheless, Dynamic Setups and the manufacturers will put your satisfaction first.
I am not assembling the item right away. Should I still do an inventory check?
You should ALWAYS perform an inventory check as soon as you receive the item/s. So that we can send out missing or damaged pieces if necessary.
If we are not notified immediately, we cannot guarantee that we will be able to send out damaged/missing pieces after weeks or months. Some manufacturers, but not all, may replace the parts.
How do I get replacement parts for my item?
Regardless of whether your product is still under warranty, you must obtain replacement parts from the manufacturer.
They will always need the model number of your item. If the item/s is still within the warranty period, they will need the date of purchase and your receipt. We can send you your receipt and the other items you purchased from us.
Click here to see our partner manufacturers and suppliers. You can also check how to contact them for replacement parts, warranty concerns, and product support.
Why are my items coming separately?
Items ordered together may not necessarily ship together, as separate warehouses may ship different products. As our business grows, we will build a fulfillment center in the United States to strengthen our packaging.
Returns
How do I return my order?
We want all our customers to be 100% satisfied with their orders. Please contact us immediately if you have any concerns with your order. We will do our best to allow you to exchange, replace, or issue a refund of your money. But please remember that you need to file a return within 15 days of your purchase. For more details, please visit our Returns page.
We're always here to help!
Don’t see your question answered here? Please reach out to us through:
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support@dynamicsetups.com |
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1(844)-644-9446 |
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